Thank you for shopping at The DONTT Company. We value your satisfaction and want to ensure a hassle-free shopping experience. Please read this Refund and Return policy the DONTT company carefully to understand our guidelines for refunds.

1. Refund Eligibility:
   We offer refunds under the following circumstances:
   • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will replace the product or provide a full refund, including shipping charges, at your discretion within 7 to 15 days of business working days.
   • Order Cancellation: You may cancel an order and request a refund before it is shipped. Once the order is shipped, it cannot be cancelled, but you can still return it under the conditions outlined below.
     
     
2. Refund Process:
   To initiate a return and request a refund, please follow these steps:
   • Contact our customer support team at support@thedonttcompany.com or @thedonttcompany (our Instagram handle) within 5 days of receiving your order to report any issues or request a return.
   • Provide your order number, details of the issue, and any supporting photos if applicable.
   • Our customer support team will guide you through the return process and provide instructions on where to send the product.
   • Refund will be issued in form of a voucher or discount code that can be redeemed during your next purchase on our website.
   • COD orders do not qualify for a refund.
   • Refund voucher will be valid for 90 days from the date of issuance.
     
     
3. Non-Refundable Items:
   Please note that the following items are non-refundable:
   • Products that have been opened or used, except in cases of damage or defects.
   • Shipping charges for orders that have been successfully delivered.
     
     
4. Refund Method:
   Refunds will be provided in the form of a discount voucher or discount code, redeemable on your next purchase. Refund voucher will be valid for 90 days from the date of issuance. Refund will only be applied if the method of payment is Prepaid.
   
   
5. Contact Us:
   If you have any questions about our refund policy or need assistance with a return and refund, please contact us at complaints@thedonttcompany.com or visit our contact us page.
   
   
6. Policy Changes:
   We reserve the right to update or modify this refund policy at anytime. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund and Return policy the DONTT company.